We believe in transparent communication and a smooth booking experience. Please review the following guidelines before making a booking.
All bookings should be confirmed carefully before proceeding. Refund eligibility depends on the circumstances of cancellation and the applicable booking terms.
If you decide not to proceed before a booking has been confirmed, there is generally no cancellation charge. Please contact our support team as soon as possible.
Once a booking has been confirmed, cancellation or refund requests may be subject to the terms agreed at the time of confirmation.
If a confirmed booking cannot be fulfilled due to availability or circumstances on our side, we may offer an alternative arrangement or refund where applicable.
Refund requests resulting from incorrect contact details, location, timing, or other information supplied during booking may not be eligible for a refund.
Where a refund is approved, processing time can vary depending on the payment method and financial institution used for the original transaction.
For questions regarding cancellations or refunds, contact our support team with your booking information so that your request can be reviewed appropriately.
Refund decisions are reviewed individually. Policies may vary according to the booking terms communicated before confirmation. We encourage visitors to clarify all applicable charges and cancellation conditions before confirming a booking.